Application of these Terms
The Terms of Use (hereinafter referred to as the “Terms”) apply to any and all natural, legal or other persons or associations (hereinafter referred to as the “User(s)”) who access and use the Nolli.eu website accessible at https://nolli.eu/ (hereinafter referred to as the “Website”), which is owned by: Zdrava prehrana, svetovanje in posredništvo Gregor Faganel s.p., Prvačina 135d, Tax number: 73083488.
These terms and conditions shall be binding on the user when he/she first visits the website and on all subsequent visits.
By visiting the Website, the User fully accepts and is obliged to comply with the Terms and Conditions and the Personal Data Protection Policy and expressly consents to the collection and processing of his/her data in accordance with the purposes set out in the Personal Data Protection Policy.
The Terms and Conditions may be amended, revised or amended at any time and without prior notice. By using the Website after changes, revisions or updates, the User confirms that he/she accepts the changes, revisions and updates.
Information about the provider
Use of the Website
You must use the Website only for lawful purposes and in accordance with the purpose of the Website. The User must refrain from any action that would interfere with the rights of the Provider, other Users or third parties, or in any way harm or cause damage to them.
The Provider may temporarily prevent the offending User from accessing and using the Website. If the breach is repeated, the Provider may, at its sole discretion, permanently prevent the User from accessing and using the Website. In such event, any and all rights of the User shall cease and the User shall not be entitled to any refund or compensation.
Conclusion of the contract
The contract between the Provider and the User is concluded when the User receives an e-mail from the Provider confirming the purchase.
The User places an order on the Website by clicking on the desired item and adding it to the shopping basket (which can be accessed at any time by clicking on the shopping basket icon on the top right of any (sub)page of the Website. The user clicks to confirm payment for the selected items in their shopping basket and completes and confirms the payment details. When placing an order, the customer also agrees to the general terms and conditions published on these pages.
In order to ensure that errors are identified and corrected before the order is placed, the User has the option to return to the previous step and correct any incorrect information at any time during the purchase process on the Website. The tenderer shall not be held liable for any incorrect information provided.
The Provider shall prepare and dispatch the ordered products within the agreed time limit and shall notify the User thereof by e-mail. The products sent will be delivered within 7-10 working days The provider does not store the text of the contract with the user. Once the purchase process is complete, the provider sends an invoice to the user’s email address.
The contract shall be concluded in the Slovenian, German, Czech, Slovak and Hungarian languages.
Accessibility of information
The Provider undertakes to be at the User’s disposal at all times:
Product offer and delivery time
Due to the nature of doing business online, the product range on the Website changes and is updated frequently and quickly. This can also lead to errors. Please notify us by email at info@nolli.si We will try to resolve them as quickly as possible.
Promotions and discounts
Discounts are not cumulative! If the products on the website are already on sale or. are already subject to any discount, no further discounts apply.
Delivery time and delivery charge
Delivery times for products in stock are generally 3-10 working days from the confirmed purchase
The delivery charge is quoted before the order is confirmed and completed or is subject to change based on changes in the price list and the User’s location within the EU(European Union).. Access to the price list: Post Slovenije https://www.posta.si/zasebno-site/Documents/Ceniki/Cenik-postnih-storitev-notranji-promet.pdf, EU(European Union) GLS:https://posljipaket.si/gls-cenik-posiljanja-paketov/
Payment method
You can pay for items purchased on the Website in three ways: cash on collection, by debit or credit card, and by PayPal.
Prices and delivery charges; invoicing
All prices quoted on the website are in euros (EUR) and include value added tax (VAT). For some countries, prices in the following currencies are also available:
The final price in your currency will be calculated based on the exchange rate on the day of purchase. Please note that exchange rates may vary and this may result in slight differences in the final price.
For an accurate estimate of the final price in your currency, we recommend using our online currency calculator or contacting our customer service.
The shipping (delivery) costs of the purchased items are not included in the price of the item; these costs are charged to the User and can be viewed in the User’s shopping cart and must be confirmed by the User before placing the order.
The User agrees that the Provider may also issue an invoice for the purchased items only in electronic form and send it to the User by e-mail or other means of electronic communication.
Right of withdrawal; refund of payments received
The consumer has the right to withdraw from the contract within 14 days of taking delivery of the product, without having to give a reason for his/her decision. The consumer is deemed to have received the product within 7 days of the day on which he actually takes delivery of the product or a third party other than the carrier takes delivery on his behalf.
The time limit referred to in paragraph 1 of this Article shall start to run from the date of receipt of the goods purchased. The User shall be deemed to have made a timely withdrawal if he/she sends it within the time limit set for withdrawal from the Contract.
The User shall, within 7 days after withdrawal from the contract, send the goods, in respect of which the User has withdrawn from the contract, undamaged and in unchanged quantity, back to the address of the Provider specified in these Terms and Conditions or to the address subsequently communicated to the User by the Provider in another manner. The cost of shipping is charged to the User.
The consumer must inform the seller of the withdrawal by an unequivocal statement, which may be sent by post, email or other durable medium.
Upon receipt of the items, or upon receipt of authentic proof from the User that the items have been returned, the Provider will issue an order to the bank or PayPalHoldings, Inc. within 5 days at the latest, to return to the User all payments received for the items in respect of which the User has withdrawn from the contract. The date on which the refund will actually be received by the customer will depend on the policies and practices of the bank and the provider PayPalHoldings, Inc. https://www.paypal.com/us/brc/article/funds-availability
The User cannot claim reimbursement of additional costs incurred if the User has expressly opted for a type of shipment other than the most cost-effective standard shipment offered by the Provider.
The Provider shall return the payments received to the User using the same means of payment as used by the User, unless the User has expressly requested the use of another means of payment and the User shall not bear any additional costs as a result.
There is no right of return if:
Intellectual property rights
Content of the https://nolli.eu/ website regardless of its form (text, images, recordings, sounds, etc.), is the exclusive property of the Provider or other intellectual property rights holders (even where such a holder is not explicitly mentioned in the individual content) and is protected by the Copyright and Related Rights Act and other laws in the field of intellectual property rights.
Unauthorised use of any content from the Website may constitute an infringement of copyright or other intellectual property rights.
Exclusion of liability
The Provider does not guarantee the accuracy, completeness or correctness of the information published on the Website and shall not be liable for any damage suffered by the User as a result of reliance on the information published.
The Provider shall not be liable for any damage suffered by the User due to the unavailability, inoperability or malfunction of the Website.
The Provider accepts no liability for any damage that may occur to the User’s hardware or software or to other devices as a result of the use of the Website.
If for any reason the exclusion of liability is null or void, the Provider’s liability shall be limited to the maximum extent permitted by law.
Complaints and dispute resolution and product suitability checks.
How is product suitability checked?
It is verified against another, faultless product of the same type, as well as against the manufacturer’s declarations or claims on the product itself. In this case, the manufacturer is the Product Provider.
Requesting a refund for a product that has already been used
If the user only wants to test the product, he/she must first buy it. When purchasing a product, they must request a skin, hair and nail monitoring form provided by the provider, which they can request from info@nolli.eu. If the form is filled in correctly and the nolli premium formula has been taken for at least two months and no changes have been noticed, the full purchase price will be refunded to the customer in this case.
In the case of the purchase of a single product sufficient for a 30-day treatment, no refund is possible if the User requests it before the expiry of 40 days from the date of purchase, even if the User does not fill in the form for monitoring changes in the skin, hair and nails. This is also the case if the customer buys more products but does not spend enough to complete the 30-day course.
The reason for this restriction is the Provider’s guarantee of visible results after 40 days of correct use. The Provider considers that a User who returns the product before 40. on the day, he did not have enough time to achieve the desired results. The User’s completion of the skin, hair and nails monitoring form shall be considered as proof of regular use of the product in accordance with the Provider’s recommendations and thus increase the possibility of returning the product in case of dissatisfaction.
Collection of items returned from warranty processing.
The User is obliged to take delivery of the product, which he/she has handed over to the Provider for warranty or other treatment, after the treatment has been completed. The User shall collect the product at the collection point where he/she handed it over to the Provider in person, or, if he/she sent it by post, it shall be returned to the address provided by the User.
The Provider sends the User a notice of the return of the product from the processing and invites the User to collect the product. The user is obliged to take delivery of the product within 14 days from the date of notification.
Complaints, complaints and disputes
The Provider complies with applicable national and European consumer protection legislation and makes every effort to fulfil its obligation to establish an effective complaints handling system.
The complaint should be submitted via the following email address: info@nolli.si The complaint procedure is confidential.
The Provider is aware that an essential feature of consumer litigation, at least as far as judicial settlement is concerned, is the disproportion between the economic value of the claim and the costs incurred in settling the dispute itself. This is also the main obstacle to the User bringing a dispute before a court. The Provider shall therefore use its best endeavours to resolve any disputes amicably.
In the event of a dispute being settled by a court, the court of the User’s domicile shall have jurisdiction.
Out-of-court settlement of consumer disputes
In accordance with the legal norms, we do not recognise any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that the User may initiate in accordance with the Act on Out-of-Court Consumer Dispute Resolution.
A Provider which, as a provider of goods and services, provides online trade in the territory of Slovenia, Germany, Austria, the Czech Republic, Slovakia, Hungary shall publish on its website an electronic link to the Online Consumer Dispute Resolution Platform (ODRP). The platform is available to consumers via the following link: href=”https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.
Anything not expressly provided for in this text shall be subject to the provisions of the Consumer Protection Act, the Act on Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.
Final provisions; application of the law and jurisdiction
If any provision of the Terms is invalid for any reason, such invalidity shall not affect the remaining provisions of the Terms. In such a case, the invalid provision shall be deemed not to exist and the Terms shall apply without such provision.
A valid communication between the User and the Provider shall be deemed to be an e-mail message sent to the e-mail address info@nolli.si for the Provider, and to the e-mail address provided by the User during registration or otherwise communicated to the Provider for the User.
A message is deemed to have been received when it has been received by the counterparty. A communication shall be deemed to have been received even if it has not been received by the counterparty, provided that the sending party can prove that it has sent the communication in accordance with 1. paragraph 1 of the Article, the communication shall be deemed to have been received on the day following that on which it was sent.
Any legal relationship between the User and the Provider based on the User’s use of the Website shall be governed by and adjudicated in accordance with the laws of the Republic of Slovenia, and the courts in the Republic of Slovenia shall have exclusive jurisdiction to adjudicate any disputes or disagreements arising out of or relating to the Terms or the User’s use of the Website.
Provider information:
Zdrava prehrana, svetovanje in posredništvo Gregor Faganel s.p.
Activity notified by the decision on registration in the Business Register of Slovenia dated 17.10.2023, registration number 316-09-02573-2023-2
Registration number: 9503943000
ID: 73083488
Conditions enter into force on: 20.10.2023
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