These Terms of Use (hereinafter referred to as the “Terms”) apply to any and every natural, legal, or other person or association (hereinafter referred to as the “User”) accessing and using the website Nolli.eu available at the web address https://nolli.eu/ (hereinafter referred to as the “Website”), which is owned by: Zdrava prehrana, svetovanje in posredništvo Gregor Faganel s.p., Prvačina, Prvačina 135d.
These general terms bind the user from the first visit to the website and on all subsequent visits.
By visiting the Website, the User fully accepts and is obliged to comply with the Terms and the Privacy Policy and explicitly agrees that their data is collected and processed in accordance with the purposes defined in the Privacy Policy.
The Terms may be changed, revised, or supplemented at any time and without prior notice. By using the Website after changes, revisions, or supplements, the User confirms their agreement with the changes, revisions, and supplements.
Provider Information
Use of the Website
The User must use the Website only for lawful purposes and in accordance with the purpose of the Website. The User must refrain from actions that would infringe upon the rights of the Provider, other users, or third parties, or in any way harm or cause damage to them.
The Provider can temporarily prevent access to the Website and its use for the User in violation. If the violation recurs, the Provider may permanently prevent the User from accessing and using the Website at its sole discretion. In this case, any and all rights of the User cease, and the User is not entitled to any refund or compensation.
Contract Formation
The contract between the Provider and the User is concluded when the User receives an email from the Provider confirming the purchase.
The User places an order on the Website by adding the desired item to the shopping cart (which can be accessed at any time by clicking on the shopping cart icon at the top right on any page of the Website). The User confirms payment for the selected items in the shopping cart by clicking and fills in the payment details. When the User submits an order, they also agree to the general terms published on these pages.
To ensure recognition and the possibility of correcting errors before submitting an order, the User has the option to return to the previous step and correct any incorrect data during the purchase process. The Provider is not responsible for incorrect data provided by the User.
The Provider prepares, dispatches, and notifies the User by email about the ordered products within the agreed time frame. The Provider does not store contract texts with users. After completing the purchase process, the provider sends an invoice to the user’s email address.
The contract is concluded in the Slovenian language.
Accessibility of Information
The Provider undertakes to make the following information available to the User at all times:
Provider’s identity data (company and registered office of the company); Contact details allowing the User to communicate quickly and efficiently with the Provider (email address, phone, etc.); Information about the essential characteristics of the products. Information about the availability of products or services from the Website’s offer; Method and conditions of delivery of products or execution of services, especially place and delivery time; Information about the payment method; Data about the validity period of the offer from the Website; Information about the deadline within which it is still possible to withdraw from the contract and conditions for withdrawal; Information about the possibility of returning products and whether and how much such a return costs the user; Information about the user complaint procedure and contact details of the Provider for user contact.
Product Offer and Delivery Time
The product offer on the Website frequently changes and updates due to the nature of online business. Therefore, errors may occur. Please inform us of any errors at info@nolli.si, and we will try to rectify them as quickly as possible.
Promotions and Discounts
Discounts do not stack! If products are already on sale on the website or have any discounts applied, additional discounts do not apply to them.
Delivery Time and Delivery Cost
The delivery time for products in stock is typically 3-10 working days from the confirmed purchase.
The delivery cost is €3.90 or may change based on the price list of Post of Slovenia. Access the price list: https://www.posta.si/zasebno-site/Documents/Ceniki/Cenik-postnih-storitev-notranji-promet.pdf
Payment Method
Payment for the purchase of items on the Website can be made in three ways: in cash upon delivery, by debit or credit card, and through the PayPal system.
Cash on delivery through Post of Slovenia Debit or credit card PayPal: If the User selects this payment option on the Website, the Website will redirect the User to the website of the provider PayPal Holdings, Inc., where the User must follow the instructions of that provider. After completing the process, the User returns to the Website. In no case does the Provider guarantee or be responsible for the operation of the PayPal system and is not in any way associated with it.
Prices and Delivery Costs; Issuing Invoices
All prices listed on the website are in euros (EUR) and include value-added tax (VAT).
The costs of sending (delivery) purchased items are not included in the item’s price; these costs are borne by the User and can be viewed in the shopping cart, and the User must confirm them before submitting the order.
POST OF SLOVENIA: The User agrees that the Provider can issue an invoice for purchased items only in electronic form and send it to the User by email or other means of electronic communication.
Right to Withdraw from the Contract; Refund of Payments Received
After making a purchase, the user can withdraw from the contract within 14 working days upon receiving the product.
The deadline from the first paragraph of this article begins to run from the day of receiving the purchased items. It is considered that the User has made a timely withdrawal statement if they send it within the deadline set for withdrawing from the contract.
The User must return the items they withdrew from the contract, no later than 7 days after withdrawing from the contract, undamaged and in the same quantity, to the address of the Provider stated in these terms or to the address subsequently communicated by the Provider to the User. The cost of sending is borne by the User.
Upon receiving the items or upon receiving credible proof from the User that they have returned the items, the Provider will issue an order to the bank or PayPal Holdings, Inc. to refund all payments received for the items the User withdrew from the contract. The date when the customer receives the returned amount depends on the bank’s policy and method of operation, as well as PayPal Holdings, Inc. https://www.paypal.com/us/brc/article/funds-availability
The User cannot claim a refund of additional costs that may have arisen if they expressly opted for a type of delivery other than the most economical standard delivery offered by the Provider.
The Provider will refund the payments received to the User using the same payment method used by the User, unless the User expressly requested the use of another payment method, and the User does not incur any additional costs due to this.
Intellectual Property Rights
The content of the Website https://nolli.eu/, regardless of its form (text, images, videos, sounds, etc.), is exclusively owned by the Provider or other holders of intellectual property rights (even when the respective holder is not explicitly mentioned in each content) and is protected by the Copyright and Related Rights Act and other laws in the field of intellectual property rights.
Unauthorized use of any content from the Website may infringe upon copyright or other intellectual property rights.
Nolli Premium is a trademark of the Provider and is protected by Slovenian and international law.
Disclaimer
The Provider does not guarantee the accuracy, completeness, or correctness of the data published on the Website and assumes no responsibility for any damage that the User may incur due to relying on published data.
The Provider assumes no responsibility for any damage that the User may incur due to the unavailability, malfunction, or failure of the Website.
The Provider assumes no responsibility for any damage that may occur to the User’s hardware or software or other devices due to the use of the Website.
If, for any reason, the exclusion of liability is void or invalid, the Provider’s liability is limited to the maximum extent permitted by law.
Complaints and Dispute Resolution; Checking the Suitability of the Product.
How is the suitability of the product checked?
It is checked with another flawless product of the same type, as well as with the statements of the manufacturer or the statements on the product itself. In this case, the manufacturer is the Provider of the product.
Claim for the return of a product that has already been used
In the case where a user wants to try the product first, they must first purchase the product. After purchasing the product, if they want to return it, they must request a form for monitoring changes in the skin, hair, and nails, provided by the Provider and which they can request at info@nolli.eu. With the properly completed form and taking Nolli Premium formula for at least two months and no noticeable changes, the Provider will refund the full purchase price to the user.
Acceptance of items returned from warranty processing.
The User is obliged to accept the product, which they have handed over to the Provider for warranty or other processing, after the processing is completed. The User takes over the product at the place of handover, where they have personally handed it over to the Provider. If they sent it by mail, they will receive it at the address they provided.
The Provider sends the User a notice of the return of the product from processing and urges them to take over the product. The User is obliged to accept the product within 14 days from the date of the notice.
Complaints, Complaints, and Disputes
The Provider respects the applicable national and European consumer protection legislation and strives to fulfill its obligation to establish an effective system for handling complaints.
A complaint is submitted via email to info@nolli.si. The complaint handling process is confidential.
The Provider is aware that the essential feature of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs that arise in resolving the dispute itself. This is also the main obstacle for the User not to initiate a dispute before the court. Therefore, the Provider makes every effort to resolve any disputes amicably.
In the event of judicial resolution of disputes, the court is competent according to the User’s permanent residence.
Out-of-Court Settlement of Consumer Disputes
In accordance with legal regulations, we do not recognize any out-of-court dispute resolution body as competent to resolve consumer disputes, which the User could initiate in accordance with the Consumer Dispute Resolution Act. The Provider, which as a provider of goods and services enables online trade in Slovenia, publishes an electronic link on its website to the platform for online resolution of consumer disputes (ODR). The platform is available to consumers at the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.
For everything that is not explicitly stated in this text, the provisions of the Consumer Protection Act, the Consumer Dispute Resolution Act, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online consumer dispute resolution and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC apply.
Final Provisions; Application of Law and Jurisdiction
If any provision of the Terms is invalid for any reason, this invalidity does not affect the remaining provisions of the Terms. In such a case, it is considered that the invalid provision does not exist, and the Terms remain valid without such a provision.
For valid communication between the User and the Provider, an email message sent to info@nolli.si is considered valid for the Provider, and for the User, it is valid for the email address provided during registration or communicated to the Provider in some other way.
Any legal relationship between the User and the Provider based on the User’s use of the Website is governed and judged in accordance with the legislation of the Republic of Slovenia, and the courts in the Republic of Slovenia have exclusive jurisdiction to adjudicate any disputes or disagreements arising from or related to the Terms or the User’s use of the Website.
The Terms enter into force on September 1, 2023.
© All Rights Reserved Nolli 2023
